National Consumer Commission (NCC)

Learn how to enforce your rights under the Consumer Protection Act and how to lodge a complaint with the National Consumer Commission.

General

The rights that are set out in the Consumer Protection Act gives a consumer many protections against the suppliers that they purchase goods and services from.  These rights can primarily be enforced through the Consumer Goods and Services Ombud that was specifically set up to resolve disputes. However, if a consumer believes that the ombud would not be able to resolve their dispute, the National Consumer Tribunal has been set up to give guidance and assistance regarding how a dispute may be resolved without going to court.

How to lodge a complaint with the National Consumer Commission

Lodging a complaint with the National Consumer Tribunal is straightforward and easy, and can be done in one of two ways:

  1. The first way is to call the National Consumer Tribunal at 012 428 7000.  Their call centre is open from Monday to Friday between 8:30 and 17:00; or
  2. The second way is to fill in the NCT Complaint form and emailing it to complaints@thencc.org.za .